Frequently Asked Questions
Which countries do you ship to?
Currently, we ship to anywhere in the UK and Europe.
The transit time varies by countries and postal services in each country. We are shipping by post with tracking.
Do you accept returns?
You can cancel you order up to 3 days from the date of order.
If the product has been dispatched, you can return unopened items. As tea oxides after opening of the the sealed packages, we do not accept return of opened items.
Please contact us if you would like to return your order. As soon as we receive the returned goods, we will refund the relevant part of the purchase price for that item.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not conform with the order you placed. You will have to arrange and pay for the return of the items.
Our prices are in Pound Sterling. While we do not update our exchange rates regularly, since we wish to keep our prices stable, we nonetheless reserve the right to change our prices at any time without prior notice.
Of course, this does not affect the order you have placed before the price change.
What payment method do you accept?
You can complete your purchase with payment through Paypal or Credit Card. Paypal is one of the largest online payment platforms and allows you to pay with most bank and credit cards. You will be redirected to the PayPal website, and after having entered your information and confirmed, the payment will be made. You will not be required to create a PayPal account. All payment information and transactions are with Paypal.
If you want to pay directly by credit card, we offer credit card payment through our hosting and payment provider Wix.com.
In any case, no credit card or payment details will be taken or held by LoveOcha.com. The data is only stored and processed at the Payment Processing firms (Paypal or Wix). The data is directly typed in into the interface of the payment providers.
What about custom and import duties?
If you are outside the UK, customs duties and import charges or local sales taxes may apply on import, depending on the country.
Given the different laws from one country to the next, every case is a special case. So, the amount that you pay when your order is taken does not include these kinds of additional costs, which may apply.
Usually, the duties are due for shipments above a certain value or volume and due to be paid on receipt of the shipment. You are responsible for paying the additional costs if required by the laws of your country. We cannot take any responsibility for this.